Frequently Asked Questions

Everything you need to know about shopping with U.S. Polo Assn.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We accept returns for unworn and unwashed merchandise with original tags attached within 30 days of the purchase date for a full refund.

Are your products authentic U.S. Polo Assn. gear?

Yes, we are the official brand store. All products sold on our website are 100% authentic and officially licensed by the United States Polo Association.

Do you offer international shipping?

Currently, we ship to all 50 U.S. states and select international territories. Shipping costs and delivery times vary depending on the destination.

How do I know which size to order?

We provide a comprehensive size guide on every product page to help you find the perfect fit for our shirts, polos, and outerwear.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.